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France EUR €
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Mystic Inside

Find your Crystal

Not sure which crystal is right for you? Take our quick Crystal Finder Quiz and discover the perfect crystal based on your intention, energy, and lifestyle.

Mystic Inside · We're Here for You

Let's Connect

Whether you have a question about your order, need help choosing the perfect crystal, or simply want to get in touch, we're here to help.

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How Can We Help?

We're always happy to hear from you.

Whether you're looking for an update on your order, need assistance with a product, or have a question about our crystals, we're here to make your experience with Mystic Inside as special as possible.

Send us a message and our team will get back to you as soon as possible. We appreciate every message and look forward to helping you.

♡

Get in Touch

Your message is always welcome.

The easiest way to reach us is by email. Simply click the address below to get in touch with our team.

contact@mysticinside.com ↗

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We aim to respond to all inquiries within 24–48 business hours. Thank you for your patience and understanding.

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Every crystal carries its own unique energy, and every customer journey is unique too. We're always happy to help.

Shipping & Returns

1. Shipping

Worldwide shipping available
Processing time: 1–2 business days
Delivery time: 5–10 business days (depending on location)
Tracking provided where available

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2. Returns

We want you to be satisfied with your order. Returns are accepted within 30 days of delivery.

Items must be unused, undamaged, and in the same condition as when they were delivered, with no signs of wear.

For full return instructions, refund information, and answers to common questions, please visit our Returns Center.

Start a Return →

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3. Important note about crystals

All crystals are natural products. Variations in color, shape, and texture are completely normal and part of their natural formation.

These variations are not considered defects.

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4. Return shipping

For standard returns, return shipping is arranged and covered by the customer. If an item arrives damaged, defective, or incorrect, please contact us before returning it. In these cases, we will cover the return shipping costs.

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5. Damaged items

If your order arrives damaged, please contact us within 48 hours with clear photos of the item and packaging so we can assist you as quickly as possible.

Are your crystals natural?

Yes. All crystals are 100% natural.

Because of this, every piece is unique in shape, color, texture, and pattern. Small variations are completely normal and part of their natural formation — no two crystals are ever identical.

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📦 How long does shipping take?

We ship worldwide.

Processing time: 1–2 business days
Delivery time: 5–10 business days, depending on your location

You will receive tracking information where available.

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🚚 Do you offer free shipping?

We offer free shipping on orders over €70. Shipping costs for orders below this threshold are calculated at checkout.

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🔁 Can I return my order?

Yes, you can request a return within 30 days of delivery.

Items must be unused and in their original condition.

Please note: Because crystals are natural products, slight variations from product images are normal and are not considered defects.

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💎 Why does my crystal look slightly different from the photos?

Each crystal is naturally formed, which means you may notice:

Natural color variations
Slight size differences
Unique patterns and textures

We carefully select every piece, but natural variations are what make your crystal one of a kind.

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🧘 How should I use my crystals?

You can use your crystals in many ways:

Place them in your home or workspace
Use them during meditation
Carry them with you as a daily reminder of your intentions
Include them in spiritual or mindfulness practices

Use them in a way that feels natural to you.

For more inspiration and practical tips, read our guide:

Read our crystal routine guide →

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🧼 How do I take care of my crystals?

Most crystals benefit from gentle care:

Avoid harsh chemicals
Clean them with a soft cloth when appropriate
Some crystals can be cleansed using moonlight or smudging

Always check the care requirements for your specific crystal, as some stones are sensitive to water, sunlight, or other cleaning methods.

Want to learn more about crystal cleansing and care?

Read our Crystal Care Guide →

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🔮 Do crystals have healing properties?

Crystals are often associated with emotional and spiritual well-being. However, there is no reliable scientific evidence that crystals have healing powers, and they are not a substitute for medical advice or treatment.

We offer crystals as natural decorative and spiritual items.

Discover more in our article:

Learn more about crystals and their properties →

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📍 Where are your crystals sourced from?

Our crystals are sourced from different regions around the world and carefully selected for their quality and appearance. Each piece is unique, and its origin can vary depending on the type of crystal.

For specific information about the origin of an individual crystal, please visit the relevant product page and look under Details and Natural Variations. There, you will find the origin information for that particular crystal, along with details about its natural characteristics.

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💳 What payment methods do you accept?

We accept secure payments via the payment methods available at checkout, which may include:

Credit and debit cards
PayPal
Shopify Payments and other available payment methods, depending on your region

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📩 How can I contact you?

You can reach us anytime at:

contact@mysticinside.com

We typically respond within 24–48 hours.

At Mystic Inside, we are dedicated to offering carefully selected, high-quality crystals that combine natural beauty with meaningful presence.

We believe crystals are more than decorative objects. They are unique creations of nature—each formed over millions of years, carrying its own texture, color, and character. Our role is to help you discover pieces that feel personal, intentional, and truly special.

Every crystal in our collection is hand-selected for its authenticity, visual quality, and natural uniqueness. We work with trusted partners who share our commitment to responsible sourcing and careful handling, ensuring that what you receive meets a consistently high standard.

Why customers choose us

Carefully curated, authentic natural crystals
High standards for quality, shape, and appearance
Thoughtful selection from trusted suppliers
Secure checkout and protected payments
Reliable shipping with careful packaging
Dedicated customer support when you need guidance

At the core of everything we do is one goal: to create a trusted place where you can confidently explore and choose crystals that resonate with you.

Mystic Inside began with a simple idea: crystals should feel accessible, trustworthy, and meaningful—not overwhelming or impersonal.

What started as a personal fascination with natural stones quickly became a deeper passion for their individuality. No two crystals are ever the same. Each piece carries its own formation, history, and natural expression—and that uniqueness is what inspired this brand.

We noticed that finding high-quality crystals online often lacked transparency and care. That’s why we set out to build something different: a curated collection where quality comes first, and every piece is selected with intention.

Today, Mystic Inside exists to bridge the gap between natural beauty and modern lifestyle. Whether you are drawn to crystals for their aesthetic presence or personal meaning, our goal is to help you find pieces that feel right for you.

This is still just the beginning of our journey—and we’re glad you’re part of it.

At Mystic Inside, we recognize that every crystal comes from the Earth—and we believe that responsibility should be part of every step in the process.

While crystals are natural formations, their journey from source to customer matters. That’s why we aim to make thoughtful, conscious decisions wherever possible in how we select, handle, and ship our products.

Responsible sourcing

We work with trusted suppliers who prioritize careful extraction and respectful practices. While sourcing conditions can vary across regions, we focus on building long-term relationships with partners who share our values of integrity and transparency.

Packaging approach

We are committed to reducing unnecessary impact through:

Minimal, protective packaging
Recyclable materials whenever possible
Efficient design to reduce waste without compromising safety

Our goal is to ensure your crystals arrive safely while keeping environmental impact in mind.

Continuous improvement

We don’t claim perfection—we believe in progress. Sustainability is an ongoing process, and we are continuously looking for better materials, better partners, and better practices as we grow.

Why it matters

When you choose Mystic Inside, you support a more mindful approach to crystals—one that values quality, responsibility, and respect for nature.

TERMS & CONDITIONS

1. General

These Terms and Conditions apply to all orders placed in our online store. By placing an order, you agree to these terms.

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2. Contract Partner

The purchase contract is concluded with:

Mystic Insidec/o RVP Unternehmensverwaltung UG (haftungsbeschränkt)
Schulstraße 5
31028 Gronau (Leine)
Germany

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3. Order Process

By placing products in the cart and completing checkout, you submit a binding offer to purchase.

We reserve the right to accept or decline orders.

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4. Prices and Payment

All prices are stated in EUR and include applicable taxes (if required).

We accept the following payment methods:

Credit Card

PayPal

Shopify Payments (or other providers you use)

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5. Delivery

We ship worldwide.

Delivery times vary depending on destination and are typically between 5–10 business days.

Delays may occur due to customs or external shipping providers.

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6. Shipping Costs

Shipping costs are displayed during checkout.

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7. Right of Withdrawal / Returns

Customers have the right to return products within 30 days of receipt.

Items must be unused and returned in original condition.

Custom or used items may not be eligible for return.

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8. Product Information

All crystals are natural products. Variations in shape, color, size, and texture are normal and do not constitute defects.

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9. Liability

We are not liable for damages caused by improper use of products.

Crystals are sold as decorative and spiritual items only and are not intended as medical or therapeutic devices.

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10. Force Majeure

We are not responsible for delays or failures caused by events beyond our control (e.g. shipping disruptions, natural disasters).

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11. Governing Law

German law applies, unless otherwise required by consumer protection laws.

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12. Changes to Terms

We reserve the right to update these Terms at any time.

Last updated: October 29, 2026

Mystic Inside operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Mystic Inside is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at sudmeierlilly@gmail.com. You can find our other contact details on our contact information policy. For the purpose of applicable data protection laws, we are the data controller of your personal information.

Legal Disclosure (Imprint)

Information pursuant to § 5 DDG

Mystic Inside

Lilly Südmeier
c/o RVP Unternehmensverwaltung UG (haftungsbeschränkt)
Schulstraße 5
31028 Gronau (Leine)
Germany

Contact

Email: contact@mysticinside.com

VAT Information

Option A – Small business regulation

Small business regulation pursuant to § 19 UStG: No VAT is charged in accordance with § 19 UStG.

Consumer Dispute Resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Payment methods