FAQ
Are your crystals natural?
Yes. All crystals are 100% natural.
Because of this, every piece is unique in shape, color, texture, and pattern. Small variations are completely normal and part of their natural formation — no two crystals are ever identical.
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📦 How long does shipping take?
We ship worldwide.
- Processing time: 1–2 business days
- Delivery time: 5–10 business days, depending on your location
You will receive tracking information where available.
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🚚 Do you offer free shipping?
We offer free shipping on orders over €70. Shipping costs for orders below this threshold are calculated at checkout.
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🔁 Can I return my order?
Yes, you can request a return within 30 days of delivery.
Items must be unused and in their original condition.
Please note: Because crystals are natural products, slight variations from product images are normal and are not considered defects.
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💎 Why does my crystal look slightly different from the photos?
Each crystal is naturally formed, which means you may notice:
- Natural color variations
- Slight size differences
- Unique patterns and textures
We carefully select every piece, but natural variations are what make your crystal one of a kind.
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🧘 How should I use my crystals?
You can use your crystals in many ways:
- Place them in your home or workspace
- Use them during meditation
- Carry them with you as a daily reminder of your intentions
- Include them in spiritual or mindfulness practices
Use them in a way that feels natural to you.
For more inspiration and practical tips, read our guide:
Read our crystal routine guide →
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🧼 How do I take care of my crystals?
Most crystals benefit from gentle care:
- Avoid harsh chemicals
- Clean them with a soft cloth when appropriate
- Some crystals can be cleansed using moonlight or smudging
Always check the care requirements for your specific crystal, as some stones are sensitive to water, sunlight, or other cleaning methods.
Want to learn more about crystal cleansing and care?
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🔮 Do crystals have healing properties?
Crystals are often associated with emotional and spiritual well-being. However, there is no reliable scientific evidence that crystals have healing powers, and they are not a substitute for medical advice or treatment.
We offer crystals as natural decorative and spiritual items.
Discover more in our article:
Learn more about crystals and their properties →
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📍 Where are your crystals sourced from?
Our crystals are sourced from different regions around the world and carefully selected for their quality and appearance. Each piece is unique, and its origin can vary depending on the type of crystal.
For specific information about the origin of an individual crystal, please visit the relevant product page and look under Details and Natural Variations. There, you will find the origin information for that particular crystal, along with details about its natural characteristics.
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💳 What payment methods do you accept?
We accept secure payments via the payment methods available at checkout, which may include:
- Credit and debit cards
- PayPal
- Shopify Payments and other available payment methods, depending on your region
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📩 How can I contact you?
You can reach us anytime at:
We typically respond within 24–48 hours.
