01
Start Your Return
Submit your return request using the form. Please provide your order number, email address and the reason for your return.
Returns
MYSTIC INSIDE · CUSTOMER CARE
Returns & Exchanges
Your satisfaction, our priority. We want you to feel confident with every Mystic Inside purchase. If something isn't quite right, we're here to make the return process as simple and seamless as possible.
A few simple steps. Personal support whenever you need it.
Before starting your return
Please review our return conditions below to ensure your item is
eligible. Include your order number in your request so we can help
you as quickly as possible.
A SIMPLE PROCESS
How Returns Work
We've kept the process straightforward, so you can focus on what matters.
02
Prepare Your Item
Once you've received the appropriate return instructions, pack your item carefully and ensure it meets our return conditions.
03
Receive Your Refund
After your returned item has arrived and been inspected, your eligible refund will be processed within 14 days.
THE DETAILS
Our Return Policy
A few important details to keep in mind before submitting your request.
30-Day Return Window
Return requests must be made within 30 days of receiving your order. Please contact us within this period if you'd like to return an item.
Item Condition
Items must be unused, undamaged and free from signs of wear. Please return them in their original condition and packaging where possible.
Refund Processing
Once your return has been received and inspected, approved refunds are processed within 14 days to your original payment method.
Return Shipping
For standard returns, customers are responsible for arranging and covering the return shipping costs. If an item arrives damaged, defective or incorrect, please contact us before returning it so we can assist you.
LET US HELP
Ready to Start Your Return?
Tell us a little about your order and we'll help you with the next steps. Having your order number ready will make the process easier.
GOOD TO KNOW
Frequently Asked Questions
Everything you need to know about returning your Mystic Inside order.
Click one of the “Make a Return” buttons and complete the return request form. Include your order number, email address and reason for returning the item. We'll receive your request and can follow up using the contact details you provide.
After your return has been received and inspected, an approved refund is processed within 14 days. The time it takes for the money to appear in your account may depend on your payment provider.
If you'd prefer an exchange, select “Exchange” in the return request form and tell us which item you'd like instead. We'll review your request and let you know what options are available.
We're sorry if something isn't right with your order. Select “Damaged or defective item” or “Incorrect item received” in the form and describe the issue. Please include photos when contacting our support team if possible.
Items that have been used, damaged by the customer or show signs of wear may not qualify for a return. Any additional exclusions stated in our applicable return policy also apply.
For standard returns, return shipping costs are the customer's responsibility. If your item arrives damaged, defective or incorrect, please contact us before returning it so we can assist you.
Please submit your return request first and wait for the relevant return instructions. This helps us identify your order and handle your return correctly.
PERSONAL ASSISTANCE
We're Here to Help
Have a question or need help with your order? Contact our support team and we'll be happy to assist you.
